SeaLogs Privacy & Cookies
This policy does not limit or exclude any of your rights under the NZ Privacy Act and other applicable laws. If you wish to seek further information on the NZ Privacy Act, see www.privacy.org.nz.
Changes to this policy - We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy. Please note the New Zealand Privacy Act 1993 have been updated to the latest standards 2020. Key changes are:
* If an agency experiences or is likely to experience a serious privacy breach, it must notify both the Privacy Commissioner and the individuals affected.
* The Privacy Commissioner will be given the power to issue compliance notices that require an agency to take action.
* The power to make binding decisions on access to information complaints will be passed from the Human Rights Review Tribunal to the Privacy Commissioner (although the Commissioner’s decisions can be appealed to the Tribunal.)
* Agencies must take steps to ensure that the personal information of NZ citizens is protected by comparable privacy standards when sent overseas. If a New Zealand agency engages an overseas service provider, it must comply with New Zealand privacy laws.
* It will be a criminal offence to mislead an agency in a way that affects someone else’s information and to destroy documents containing personal information if a request has been made for it.
* The Privacy Commissioner can shorten the timeframe in which an agency must comply with investigations at any time, and fines will apply in cases of non-compliance.
At SeaLogs, we collect, hold and process two categories of personal information:
1. Account and Marketing Data is personal information that we collect about you:
in connection with the creation or administration of a customer account
if you ask to receive information about us or our services or sign up to our newsletter
when you contact us directly (e.g. telephone call, website enquiry form, email or through your account) or visit our website.
The Account and Marketing Data we collect may include company/personal names, usernames, phone numbers, email addresses and any other contact information you provide to us, your location, billing information, purchase history, information about how you use our services (for example, number of vessels, logbooks completed, account ad-on services), your IP address and/or other device-identifying data, the information contained in your correspondence with us or survey responses and other information required to provide a service or information you have requested from us.
2. Operational Personal Information is Personal Information we collect and use in order to provide, support and market our Services. Operational Personal Information may include name, address, telephone number, position or role onboard and email address. We collect Operational Personal Information from individuals (including individual representatives of companies or other legal entities such as employees, officers or administrators) who register for, purchase and use our Services and from individuals who contact us and voluntarily disclose such information to us. This list includes customers, administrators, eligible users or potential users, or persons authorized to deal directly with SeaLogs for Services support (we will refer to all of these in this Policy as “Customers”). SeaLogs collects Operational Personal Information in many ways such as when someone fills out a form on our Website, the pages visited, submits an email or other inquiry to us, registers for, purchases or uses a Service, registers or logs on to one of the areas of our Website or web-based applications that are restricted to registered users, or requests support for a Service.
How we may Use Operational Personal Information. SeaLogs uses Operational Personal Information for responding to and processing inquiries, orders and service requests or generally for any other purpose related to the original purpose for which the Operational Personal Information was collected. SeaLogs also may use Operational Personal Information for supporting your relationship with SeaLogs by designing services that are suitable to your needs, general Services support and updates, marketing, alerting you to new Service offerings as they become available, continuing existing service and support, and other similar purposes. This information may also be used to provide you with notices about your purchases, your use of the Services, and to carry out SeaLogs’ obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
Personal Information in Content. We treat all Content that is backed up, stored or hosted using our Services in the same manner, described below, regardless of whether or not it contains Personal Information.
How we may Use Content. We may use your personal information:
to verify your identity
to provide the website and our services to you
to market our services to you, including contacting you electronically (e.g. by phone call, text or email for this purpose). You can stop receiving our marketing emails by following the unsubscribe instructions included in those emails
to improve the services that we provide to you
to undertake credit checks of you (if necessary)
to bill you and to collect money that you owe us, including authorising and processing credit card transactions
to tailor content or advertisements to you
to respond to communications from you, including enquiries and complaints
to conduct research and statistical analysis (on an anonymised basis)
to protect and/or enforce our legal rights and interests, including defending any claim
for any other purpose authorised by you, the NZ Privacy Act or other applicable law
to respond to lawful requests by public authorities, including to meet law enforcement requirements
to transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.
Changing or Deletion of Personally-Identifying Information. You may at any time review or change or delete your Personal Information by contacting us at [email protected] Upon your request, we will delete your Personal Information from our active databases. Such information will be deleted as soon as practically possible.
Moreover, we allow our Customers to amend or change or rectify any of their Personally-Identifying Information, and such a feature will be available to all customers, for which they will have to contact us, as outlined earlier. Additionally, we keep a history of changed information to investigate suspected fraud with your account, but the users will have the option of having any such history to be permanently deleted from their account.
Access to Personal Data. The users of this Website have well-defined rights when it comes to having access to their Personal Information. In our Reports section, you may create a report that collates personal information such as Personal Sea Time recorded, and details relevant to Sign In/Sign Out times or Helm Time. We have the ability to add in ad hoc fields, which may also be able to be reported upon.
If We are contacted at [email protected] and have written permission from the Account holder to create the above Reports, we may do so on your behalf then send this information through for personal use such as Seafarer licensing, Job applications or the likes.
Aggregate Information. Personal Information, including any Personal Information in Content, does not include Aggregate Information, which is the information we collect or process about a group or category of data. Aggregate Information cannot be attributed to any individual. We may use and share such Aggregate Information to improve Services, develop new services, understand and/or analyze usage, demand, and general industry trends, develop and publish white papers, reports, and databases summarizing the foregoing, and generally for any purpose related to our business. Aggregate Information may be derived from information provided by any Customer, from the use of our Services or from passive data collection techniques described below. No Personal Information is included in Aggregate Information. This Policy does not restrict or limit our collection and use of Aggregate Information.
How we may share Personal Information and Content. SeaLogs will not give, sell, share, or trade any Operational Personal Information or any Personal Information in Content to any party outside of SeaLogs except as outlined in this Policy or with appropriate consent.
We may disclose Personal Information to a third party in the following limited circumstances:
As needed to enforce SeaLogs’ Terms of Service, policies and any other contractual relationships with our Customers;
When we have a good faith belief that the disclosure is necessary to prevent or respond to fraud, defend our Website or Services against possible attacks, or protect the property and safety of SeaLogs, our Customers or the public;
Any other person authorised by the NZ Privacy Act or other applicable law (e.g. a law enforcement agency)
Professional advisers e.g accountants, lawyers, auditors
In connection with any potential sale, transfer, merger, consolidation or other transaction involving all or part of our company.
In addition, we may disclose Operational Personal Information (but not Content), as needed, in the following circumstances:
To companies that provide services that help us with our business activities such as processing Customer payments. These companies are authorized to use Personal Information only as necessary to provide these services to us. However, these companies are obligated not to use the personal information of our customers for any other purposes than processing payments.
To companies that work with SeaLogs on various projects; for example, SeaLogs may share Operational Personal Information for consulting Services, relationship management purposes, Contract Developers or with Partners or Affiliates with prior consent.
Service Providers. We may employ third party companies and individuals to facilitate and provide Services on our behalf, to perform Services or to assist us in analyzing how our Service is used. Currently, the following third party companies are used to facilitate the functionality of our website;
Google Analytics (to help us analyze the user-activity and their demographics on our website).
Hubspot & Chimbra (to help us store and manage the CRM Data which we use to track your enquiries and interactions with us via email, phone and website enquiries).
CloudFlare (a Content Delivery Network and Security company).
Trello (Project management)
Mailerlite (email and pop up form provider)
Information that you fill in on our website pages via the HubSpot forms are stored in both HubSpot and Chimbra for the purpose of us providing a better service to you by knowing your digital logbook requirements and preferences when you provide them to us, and for better managing our business by knowing how many customers and enquiries we have at any time. We will use this Personal Data for contacting you about your vessels or operation, based on the information you provide us. The following information is collected and maintained by HubSpot and Chimbra;
Full Name (First Name and Last Name)
Possibly images or information relating to your vessel, logbooks and or operation.
NOTE: In the forms filled, the Customers’ express consent regarding receiving marketing materials and newsletters will be sought.
Moreover, our users can opt-in for receiving our newsletter which informs them about our new products and services. The users can opt-in for the newsletter by providing their email address or my offering consent while filling one of our forms, and our website uses a third party company known as Mailerlite for providing the newsletter service. Therefore, Mailerlite has access to users’ email address. Moreover, Mailerlite has been obligated to use this user data (i.e. email address) only for the purpose of sending newsletters. However, the users can opt-out at any time by either emailing us or by following the unsubscribe link in the newsletter email.
Payment Processors. We use Braintree as a third party company to process payments from our Customers. The aforementioned third-party company is responsible for storing and holding credit card details, an automatically populated ID against every Customer and payment details, which include but are not limited to first billing day, amount, discount, plan type, account status. Whenever users make a purchase on our website, they will be directed to the secure servers of the aforementioned payment processor. The information that is provided to this processor for processing payments is only used to make the payment successful. Moreover, the mentioned payment processor is obligated not to use any of the Personal Information of our users, for any purposes other than processing payments.
Transfers of Personal Information A business that supports our website or services may be located outside the European Economic Area (EEA) or New Zealand. This may mean your personal information is held and processed outside the EEA or New Zealand. Please see the GDPR Addendum for further information about personal data transfers.
Protecting Your Personal Information. We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuses. We implement appropriate technical and organisational measures to ensure a level of security appropriate to risks inherent in processing personal information.
You can play an important role in keeping your personal information secure by maintaining the confidentiality of any password and accounts used in relation to our services. Please do not disclose your password to third parties. Please notify us immediately if there is any unauthorised use of your account or any other breach of security.
Accessing and Correcting Your Personal Information Subject to certain grounds for refusal set out in the NZ Privacy Act or other applicable law, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
If you want to exercise either of the above rights, email us at [email protected] Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).
Internet Use. While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
NOTE: SINCE THE CONSENT OF THE USERS OF OUR WEBSITE IS OUR UTMOST PRIORITY, WE WILL SEEK THE EXPRESS AND EXPLICIT CONSENT OF OUR USERS BEFORE PLACING ANY WEB COOKIES. ALTHOUGH, IT MUST BE UNDERSTOOD THAT THE SOLE PURPOSE OF PLACING WEB COOKIES IS TO MONITOR AND IMPROVE OUR WEBSITE, AND TO PROVIDE A CUSTOMIZABLE USER EXPERIENCE (BASED ON THE USERS’ PREFERENCES).
Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into the secure areas of our Website or fill in a form.
Analytical/performance cookies. These cookies are used to provide us with statistical information about our Website which we use to measure performance and to improve how our Website work. These cookies allow us to recognize and count the number of visitors and to see how visitors move around our Website. All information these cookies collect is aggregated and therefore anonymous.
Functionality cookies. These cookies are used to recognize you when you return to a Website. This enables us to personalize our content for you, tailor our interactions with you and remember your preferences.
Continued Use. Whenever a Customer visits the website for the first time, their express and explicit consent regarding the placing of cookies on their computers shall be sought. Moreover, such consent shall be sought only the first time a Customer visits the website and their continued use of the website, having consented to the placing of cookies during their first visit, shall be interpreted as consent for us, for continuing to place cookies. However, you may block most cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. It must be noted that if you use your browser settings to block all cookies you may not be able to access all or parts of our Website. To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Other Passive Data Collection from the use of Website. We may passively collect such information as device information, log information, browser type, query specifics and Internet Protocol address. We gather this information through the use of various technologies such as cookies, described above, web beacons (as described below) and other electronic files used to track your navigation of our Website, your completion of transactions and other browsing behaviours. SeaLogs may use web beacons alone or in conjunction with cookies to operate and improve our Website and to gather information about the usage of our Website and interaction with emails or other electronic communications from SeaLogs. Web beacons are clear electronic images that can recognize certain types of information on your devices, such as cookies when you viewed a particular Website tied to the web beacon and a description of a Website tied to the web beacon. SeaLogs may place web beacons in marketing emails or other electronic messages that notify us when you click on a link in the email that directs you to one of our Website.
Do Not Track (“DNT”). Because there is not yet a common industry standard or how to interpret browsers’ DNT signals, SeaLogs does not currently respond to browser DNT signals when interacting with our Website.
SeaLogs’ Commitment to Security. SeaLogs is committed to protecting all Personal Information and Content we collect and use. To that end, we have implemented commercially reasonable physical, administrative and technical safeguards to help us protect Personal Information and Content under SeaLogs’ direct control from unauthorized access, use and disclosure. However, no system of electronic data collection, storage and retrieval can be made entirely impenetrable and by continuing to use our Website and Services you acknowledge and accept that despite the reasonable measures we employ, we do not guarantee that our Website, Services and procedures are invulnerable to all security breaches or immune from viruses, security threats or other risks. However, in case of a data breach, we as a data controller and data processor are committed to informing our Customers of such an event, as soon as practically possible. If concerns arise due to a privacy breach, please contact us at [email protected]
Governing Law. This Agreement will be governed by and interpreted in accordance with the laws of New Zealand. For purposes of all claims brought under this Agreement, each of the Parties hereby irrevocably submits to the exclusive jurisdiction of the courts located in New Zealand.
Last Updated: February 2021.